Not only is customer service a deeper field that those outside it may initially presume, it’s evolving at an unprecedented pace.
Especially in crowded markets, it’s a safer bet to compete on CX than on price.
Customers overwhelmingly show appreciation for great service with their wallets.
When it comes to making a purchase, 64% of people find customer experience more important than price.
Your company should invest heavily in measuring customer satisfaction over time and work to consistently give better service.Learn More
If you offer some sort of solution to resolve customer queries , it creates important to get customers to a live person in less than two minutes. Otherwise it creates frustration that can lead to a seriously unhappy customer.
There’s no substitution for knowledgeable, human service.
Today’s consumers do not buy just products or services - more and more, their purchase decisions revolve around buying into an idea and an experience.
You’ll be amazed at what happens when you go out of your way to be an available and authentic voice on the other end of the line.Learn More
Not only do you miss out on short-term sales with a difficult buying experience, you miss out on long-term loyalty
Any business with customers is in the “People” business.
74% of people are likely to switch brands if they find the purchasing process too difficult.
Losing even a single customer can be very costly. It’s critical for companies to turn a complaint into a positive for the customer and for the company moving forward.Learn More
Businesses who prioritize acquisition over retention are missing out in a big way.
Great businesses see service not as a cost, but as a sales opportunity.
Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.
Service is how great businesses differentiate themselves from competition and earn their customers’ business over and over again.Learn More
With Habitate you can create a well moderated community with number of meaningful channels and nurture your customers in the community by creating self-service content.Nurture user communityMaintain user EngagementGovern community healthPerceive customer preferencesAcquire user sentimental data
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