Elevate Customer Experience.

Spark engaging conversations

Learn customer sentiments

Give self-help guides

Make deeper connections

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No transformation too big. No journey too small.

Not only is customer service a deeper field that those outside it may initially presume, it’s evolving at an unprecedented pace.

Customer

Takeaway
Especially in crowded markets, it’s a safer bet to compete on CX than on price.

Bottom line
Customers overwhelmingly show appreciation for great service with their wallets.

When it comes to making a purchase, 64% of people find customer experience more important than price.

Gartner

Your company should invest heavily in measuring customer satisfaction over time and work to consistently give better service.

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Takeaway
If you offer some sort of solution to resolve customer queries , it creates  important to get customers to a live person in less than two minutes. Otherwise it creates frustration that can lead to a seriously unhappy customer.

Bottom line
There’s no substitution for knowledgeable, human service.

Today’s consumers do not buy just products or services - more and more, their purchase decisions revolve around buying into an idea and an experience.

Mckinsey

You’ll be amazed at what happens when you go out of your way to be an available and authentic voice on the other end of the line.

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Takeaway
Not only do you miss out on short-term sales with a difficult buying experience, you miss out on long-term loyalty

Bottom line
Any business with customers is in the “People” business.

74% of people are likely to switch brands if they find the purchasing process too difficult.

Salesforce

Losing even a single customer can be very costly. It’s critical for companies to turn a complaint into a positive for the customer and for the company moving forward.

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B&C

Takeaway
Businesses who prioritize acquisition over retention are missing out in a big way.

Bottom line
Great businesses see service not as a cost, but as a sales opportunity.

Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.

Bain & company

Service is how great businesses differentiate themselves from competition and earn their customers’ business over and over again.

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Keep your
brand name buzzing
round the clock.

With Habitate you can create a well moderated community with number of meaningful channels and nurture your customers in the community by creating self-service content.

Nurture user communityMaintain user EngagementGovern community healthPerceive customer preferencesAcquire user sentimental data

Focus on opportunities, not babysitting the customer operations team

Your business needs are ever evolving. With support for all latest community building tools Habitate ensures you're future ready today...

Increase Brand Awareness
Provide Hassle-Free support
Acquire Customers Faster
Gather user feedback
Make deeper connections
Retain Customers easier

Have a specific scenario you’d like solved through Habitate? Talk to us

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