With Habitate you create an interactive discussion space where your customers can join, browse discussions, share their ideas and opinions, ask questions, and take help from each other.
Especially in crowded markets, it’s a safer bet to compete on CX than on price.
Customers overwhelmingly show appreciation for great service with their wallets.
When it comes to making a purchase, 64% of people find customer experience more important than price.
Your company should invest heavily in measuring customer satisfaction over time and work to consistently give better service.View product
If you offer some sort of solution to resolve customer queries , it creates important to get customers to a live person in less than two minutes. Otherwise it creates frustration that can lead to a seriously unhappy customer.
There’s no substitution for knowledgeable, human service.
Today’s consumers do not buy just products or services - more and more, their purchase decisions revolve around buying into an idea and an experience.
You’ll be amazed at what happens when you go out of your way to be an available and authentic voice on the other end of the line.View product
Not only do you miss out on short-term sales with a difficult buying experience, you miss out on long-term loyalty
Any business with customers is in the “People” business.
74% of people are likely to switch brands if they find the purchasing process too difficult.
Losing even a single customer can be very costly. It’s critical for companies to turn a complaint into a positive for the customer and for the company moving forward.View product
Businesses who prioritize acquisition over retention are missing out in a big way.
Great businesses see service not as a cost, but as a sales opportunity.
Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.
Service is how great businesses differentiate themselves from competition and earn their customers’ business over and over again.View product
With Habitate you can create a well moderated community with number of meaningful channels and nurture your customers in the community by creating self-service content.Nurture user communityMaintain user EngagementGovern community healthPerceive customer preferencesAcquire user sentimental data
Your business needs are ever evolving. With support for all latest community building tools Habitate ensures you're future ready today...
Have a specific scenario you’d like solved through Habitate? Talk to usBook demo